This policy should be read together with our Cancellation Policy, which sets out exactly when a cancellation qualifies for a refund.
Overview
ShiftVoy does not sell physical goods, so this policy explains how refunds work for car rental and transport bookings rather than the return of an item.
What is refundable
The online booking deposit you pay to reserve a car or transport service is refunded in full if: you cancel within the free cancellation window shown on your booking; the company does not confirm your booking in time or declines it; or the company cancels a confirmed booking. The deposit is not refunded if you cancel after the free cancellation window, if the booking had no free cancellation, or in a no-show, all as described in our Cancellation Policy.
What is not part of this refund
Any balance and any separate security deposit paid directly to the rental or transport company at pick-up are not processed by ShiftVoy and are not covered by this policy; they are refunded, if applicable, by the company under its own arrangement with you. For example, a car’s security deposit is typically released after the car is returned undamaged and with the agreed fuel level.
How refunds are issued
Approved refunds are returned automatically to the original payment method, in the currency the original payment was made in. We do not issue refunds in cash or to a different card or account. Processing on our side is immediate once a refund is approved; the time for the money to appear in your account or statement depends on your bank or card issuer.
Late or missing refunds
If a refund has not appeared after a reasonable time, first check with your bank or card issuer, since banks can take several business days to post a refund. If you still cannot find it, contact us at support@shiftvoy.com with your booking reference and we will look into it.
Disputed or incorrect charges
If you believe you were charged incorrectly, contact us at support@shiftvoy.com before opening a chargeback or dispute with your bank, so we can look into it and correct a genuine error quickly.
Need help?
Contact us at support@shiftvoy.com for anything related to a refund, or contact the rental or transport company directly for questions about a balance or security deposit paid at pick-up.