1. About these terms
ShiftVoy operates an online marketplace at shiftvoy.com that lets you search, compare and book vehicles and chauffeur-driven transport from independent, verified rental and transport companies operating in Jordan, Saudi Arabia and the United Arab Emirates. These terms and conditions (“Terms”) govern your use of the ShiftVoy website and any booking you make through it, whether you are booking a self-drive car rental or a transport service with a driver.
When you make a booking, the rental or transport contract for the vehicle or service itself is between you and the rental or transport company shown on your booking. ShiftVoy is not the rental company or the transport operator. ShiftVoy operates the platform, verifies companies before they can list, collects the booking deposit, and manages bookings, cancellations, refunds and support on behalf of both sides.
By creating an account, booking as a guest, or otherwise using the site, you agree to these Terms. If you do not agree, please do not use the site.
2. Who can use ShiftVoy
You must be at least 18 years old to make a booking on ShiftVoy. If you are booking a car rental, the person who will drive must separately meet the rental company’s own minimum driver age and licence requirements, which may be higher than 18 (see section 6). You are responsible for making sure any information you give us, including any additional driver or passenger information, is accurate.
3. Booking with or without an account
You can book as a guest, using just your name, email address and phone number, or you can create an account. An account lets you sign in with a username and password or with Facebook, keep a record of your bookings, and re-use your details on future bookings. You are responsible for keeping your account password confidential and for all activity under your account. Tell us immediately if you believe your account has been used without your permission.
4. Booking and payment
A reservation holds the car or transport service for 15 minutes while you pay the booking deposit. If payment is not completed within that time, the hold is released automatically and you are not charged. The deposit amount and the balance due are both shown clearly before you confirm the booking.
Online payments are charged in US dollars through our payment gateway provider. Prices shown on the site in other currencies (for example JOD, SAR or AED) are shown for reference only and are converted at the exchange rate displayed at the time; the amount actually charged is the US dollar amount. We do not store your full card details; they are handled directly by our payment gateway provider.
For car rentals, the balance of the price, plus any refundable security deposit set by the rental company, is paid directly to the rental company when you collect the car. For transport bookings, any balance shown is paid directly to the transport company as described on your booking.
5. Confirmation
Some cars and transport services are confirmed instantly. For others, the company has a set time, shown on your booking, to confirm your request. If the company does not confirm in time, or declines the booking, it is cancelled and your deposit is refunded in full.
6. Car rental: driver requirements
For a car rental, the main driver and any additional driver must hold a valid driving licence and meet the minimum age set by the rental company for that car. At pick-up you must show the driving licence, an identity document or passport, and a payment card in the main driver’s name. The rental company may refuse to hand over the car if these do not match the booking, and this is treated as a no-show under our Cancellation Policy.
7. Car rental: security deposit, fuel and mileage
The rental company may block or collect a separate, refundable security deposit at pick-up, in addition to the online booking deposit. Fuel policy and mileage allowance are shown on each car’s listing and are part of your rental agreement with the rental company.
8. Transport with a driver: what’s included
For transport bookings, the company provides a licensed driver and vehicle for the duration, route or itinerary shown on your booking. The lead passenger must be able to show an identity document or passport if asked by the driver or company. Extra stops, waiting time or changes to the route beyond what was booked may be charged separately by the transport company, as shown on your booking or agreed directly with the company.
9. Cancellations, no-shows and changes
Cancellations, refunds and no-shows are governed by our Cancellation Policy, which applies to both car rentals and transport bookings and forms part of these Terms. To change your dates, vehicle, route or pick-up place, the usual process is to cancel the existing booking, subject to the Cancellation Policy, and make a new one. For minor changes, such as adding a driver or an extra, contact the company directly using the reference on your booking.
10. Reviews
After a completed booking, you may be invited to leave a rating and a written review of the company. Reviews must be honest, based on your own experience, and must not contain unlawful, defamatory or abusive content, or anyone else’s personal data. We may remove a review that breaks these rules. Published reviews are public and are shown against the company’s listing.
11. Responsibility and liability
The rental or transport company is responsible for the vehicle, the driver where applicable, insurance, and delivering the rental or transport service itself, and for complying with the licensing and safety laws that apply to it. ShiftVoy is responsible for operating the booking platform, verifying companies before they can list, and handling the booking deposit correctly. To the fullest extent permitted by law, ShiftVoy is not liable for the acts or omissions of a rental or transport company, including the condition of a vehicle, the conduct of a driver, or any loss, injury or damage arising from the rental or transport service itself; your recourse for those matters is against the company that provided the service. Nothing in these Terms excludes or limits any liability, or any right you have as a consumer, that cannot lawfully be excluded or limited.
12. Companies and partners
Rental and transport companies must register, provide business and verification documents, and be approved by ShiftVoy before they can list vehicles or services. Companies set their own prices, deposit percentage, cancellation window and, for transport, driver and vehicle details, within the limits ShiftVoy’s platform allows. ShiftVoy charges companies a commission on completed bookings, deducted from their payout; this commission is not added to the price you pay. Companies are independent businesses, not employees or agents of ShiftVoy, and are responsible for their own compliance with local transport, licensing, tax and consumer protection law.
13. Acceptable use
You agree not to use the site to make fraudulent bookings, to misuse another person’s details or payment card, to interfere with the operation or security of the site, or to scrape or copy the site’s content or pricing for a competing service. We may suspend or close an account that breaks this section or is used for fraud or abuse.
14. Intellectual property
The ShiftVoy name, logo, and the site’s design, text and code are owned by ShiftVoy or its licensors. Vehicle photos are illustrative examples used under Creative Commons or similar licences as credited on the relevant listing, and are not necessarily photos of the exact vehicle you will receive.
15. Your account and data
You are responsible for keeping your login details safe. Personal data you give us, including guest booking details, is handled as described in our Privacy Policy.
16. Changes to these Terms
We may update these Terms from time to time, for example to reflect a change in how the site works or in the law. The version in force is the one published on this page at the time of your booking. We will not change the terms of a booking you have already confirmed.
17. Governing law and disputes
[Drafting note for counsel: governing law and the jurisdiction or arbitration forum for these Terms still need to be confirmed, given ShiftVoy’s operations across Jordan, Saudi Arabia and the United Arab Emirates.]
18. General
If any part of these Terms is found unenforceable, the rest continues to apply. These Terms, together with our Cancellation Policy, Privacy Policy and Refund and Returns Policy, are the entire agreement between you and ShiftVoy for use of the platform. Neither party is liable for a delay or failure caused by circumstances beyond its reasonable control.
19. Contact
For help with a booking, contact the rental or transport company shown on your voucher, or reach us at support@shiftvoy.com.